Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in time is 12:00 PM and check-out time is 10:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges. Please contact our reception for requests.

Question 2

Can I request an early check-in or late check-out?

Accepted Answer

Yes, early check-in and late check-out can be arranged subject to availability. We recommend contacting us at least 24 hours in advance. Additional charges may apply for late check-out after 10:00 AM.

Question 3

What documents do I need for check-in?

Accepted Answer

All guests must present a valid government-issued photo ID (Aadhaar Card, Passport, Driving License, or Voter ID) at check-in. Foreign nationals must present their passport and valid visa.

Question 4

What is your cancellation policy?

Accepted Answer

Free cancellation is available up to 14 days before check-in. Cancellations made within 14 days of arrival will be charged one night's stay. No-shows will be charged the full booking amount. Special rate bookings may have different cancellation terms.

Question 5

How do I modify or cancel my booking?

Accepted Answer

To modify or cancel your booking, please contact us directly via phone (+91 9414385587) or email (info@hotelranipalace.in). If you booked through an OTA platform (Booking.com, MakeMyTrip, etc.), please contact them directly for modifications.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit cards (Visa, Mastercard), debit cards, UPI payments, and bank transfers. Payment can be made at check-in or in advance via bank transfer.

Question 7

Do you charge a security deposit?

Accepted Answer

Yes, a refundable security deposit may be required at check-in. The amount varies by room type and length of stay. The deposit is fully refunded at check-out after room inspection.

Question 8

Is parking available at the hotel?

Accepted Answer

Yes, we offer complimentary outside parking for all our guests. We have secure parking spaces available on a first-come, first-served basis.

Question 9

Do you provide airport/railway station pickup?

Accepted Answer

Yes, we offer airport and railway station pickup services at an additional charge. Please inform us of your arrival details at least 24 hours in advance to arrange transportation.

Question 10

Is breakfast included in the room rate?

Accepted Answer

Breakfast inclusion depends on your booking rate. Some room rates include complimentary breakfast while others don't. Please check your booking confirmation or contact us to verify. We offer both buffet and à la carte breakfast options.

Question 11

What are your restaurant timings?

Accepted Answer

Our restaurant is open from 7:00 AM to 10:00 PM daily. Breakfast is served from 7:00 AM to 10:30 AM, lunch from 12:30 PM to 3:30 PM, and dinner from 6:00 PM to 10:00 PM. Room service is available 24/7.

Question 12

Do you cater to special dietary requirements?

Accepted Answer

Yes, we accommodate special dietary requirements including vegetarian, vegan, Jain, gluten-free, and other dietary restrictions. Please inform us of your requirements at the time of booking or at least 24 hours in advance.

Question 13

Is WiFi available and is it free?

Accepted Answer

Yes, complimentary high-speed WiFi is available throughout the hotel including all rooms, public areas, and the restaurant. The network name and password will be provided at check-in.

Question 14

Do you offer laundry service?

Accepted Answer

Yes, we provide laundry and dry-cleaning services at additional charges.

Question 15

Is room service available 24/7?

Accepted Answer

Yes, 24-hour room service is available for all our guests. You can order from our extensive menu anytime during your stay. Simply dial the room service number from your room phone.

Question 16

Are pets allowed at the hotel?

Accepted Answer

Pets are allowed at Hotel Rani Palace.

Question 17

Is smoking allowed in the rooms?

Accepted Answer

No, Hotel Rani Palace is a completely smoke-free property. Smoking is not permitted in rooms or indoor areas. Designated smoking areas are available in outdoor spaces.

Question 18

What is your policy on extra guests?

Accepted Answer

Each room has a maximum occupancy limit. Extra guests beyond the room capacity will incur additional charges. Children below 5 years stay free when sharing the bed with parents. Extra bed charges apply for additional adults or children above 5 years.

Question 19

Can I host events or meetings at the hotel?

Accepted Answer

Yes, we have facilities for small meetings, events, and celebrations. Please contact our team for availability, capacity, and pricing details. Advance booking is required.

Hotel Rani Palace

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